Returns & Exchanges
At Hallmark, we want you to love every piece of your home; if you are not completely satisfied, you can return or exchange eligible items within 30 days of delivery. Please ensure all home goods are in their original packaging and unused condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Download and print the prepaid shipping label provided at the end of the request process and secure it to your return package.
Package and Ship
Place the items in their original boxes with all protective padding and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned home decor, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing